Customer Service Adv
Fort Mill, SC Fort Mill, SC Full-time Full-time Estimated:
$28.
1K - $35.
6K a year Estimated:
$28.
1K - $35.
6K a year 1 day ago 1 day ago 1 day ago The Opportunity:
The Customer Service Advocate will serve as a support for the Fort Mill branch, and will be responsible for receiving and processing material orders directly from customers via telephone, email, or fax, in a timely and accurate manner.
Requires detailed data entry into company designed computer system and communication with internal resources regarding needs of client.
How you will impact Victory Packaging, a WestRock company:
Receive order data from sales representatives.
Receives and enters order data into computer system.
Informs customers of unit prices, shipping date, anticipated delays, and any additional information needed by the customer.
Prints shipment documents for processing by warehouse.
Receives and resolves most customer complaints.
Tracks returned merchandise reason codes and adjusts improve service quality.
Consults with production, warehouse, and drivers to expedite or trace missing or delayed shipments.
Compiles quality measures and prepares various reports for management.
Closely follows all established policies, guidelines and pricing for customer accounts and service.
Works closely with sales team to identify new opportunities for customers.
Provides timely feedback to management team regarding service failures or customer concerns.
Partners with sales representative and warehouse team to meet and exceed customer's expectations.
What you need to succeed:
Some college preferred.
Six (6) months customer service experience or six (6) months experience in an office environment Analytical Skills - Highly effective analytical skills, ability to quickly identify and understand problems and select appropriate resolutions.
Interpersonal, verbal, and written communication skills Fluency in English required, verbal and written; bilingual skills preferred for some locations.
Excellent speed and accuracy in data entry skills (prefer 60 wpm) Ability to create and edit documents in MS Office:
Word and Excel Ability to identify issues and communicate with team or management.
Available to work the last day of each month to process closing of month end.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$28.
1K - $35.
6K a year Estimated:
$28.
1K - $35.
6K a year 1 day ago 1 day ago 1 day ago The Opportunity:
The Customer Service Advocate will serve as a support for the Fort Mill branch, and will be responsible for receiving and processing material orders directly from customers via telephone, email, or fax, in a timely and accurate manner.
Requires detailed data entry into company designed computer system and communication with internal resources regarding needs of client.
How you will impact Victory Packaging, a WestRock company:
Receive order data from sales representatives.
Receives and enters order data into computer system.
Informs customers of unit prices, shipping date, anticipated delays, and any additional information needed by the customer.
Prints shipment documents for processing by warehouse.
Receives and resolves most customer complaints.
Tracks returned merchandise reason codes and adjusts improve service quality.
Consults with production, warehouse, and drivers to expedite or trace missing or delayed shipments.
Compiles quality measures and prepares various reports for management.
Closely follows all established policies, guidelines and pricing for customer accounts and service.
Works closely with sales team to identify new opportunities for customers.
Provides timely feedback to management team regarding service failures or customer concerns.
Partners with sales representative and warehouse team to meet and exceed customer's expectations.
What you need to succeed:
Some college preferred.
Six (6) months customer service experience or six (6) months experience in an office environment Analytical Skills - Highly effective analytical skills, ability to quickly identify and understand problems and select appropriate resolutions.
Interpersonal, verbal, and written communication skills Fluency in English required, verbal and written; bilingual skills preferred for some locations.
Excellent speed and accuracy in data entry skills (prefer 60 wpm) Ability to create and edit documents in MS Office:
Word and Excel Ability to identify issues and communicate with team or management.
Available to work the last day of each month to process closing of month end.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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