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IT Service Delivery

Company Name:
Honeywell
IT Service Delivery
# Requisition ID
: 00242662
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Description
At Honeywell, we look for people driven by a desire to contribute, be challenged and grow. Our people make Honeywell a special company and are a key competitive advantage.
Honeywell International is a $40 billion diversified Fortune 100 leader with more than 131,000 employees in 100 countries around the world. We invent and manufacture technologies that address some of the world's toughest challenges linked to global macro trends like energy efficiency, clean energy generation, safety and security, globalization and customer productivity.
We are building a world that's safer and more secure, more comfortable and energy efficient, more innovative and productive. For more information, please visit or follow us @HoneywellNow.
Honeywell Scanning & Mobility (HSM) is part of Automation and Control Solutions (ACS), a $16.6 billion strategic business group of Honeywell. HSM is a leading manufacturer of high-performance image- and laser-based data collection hardware, including rugged mobile computers and bar code scanners, radio frequency identification solutions, voice-enabled workflow and printing solutions. With the broadest product portfolio in the automatic identification and data collection industry, HSM provides data collection hardware for retail, healthcare, distribution centers, direct store delivery, field service, and transportation and logistics companies seeking to improve operations and enhance customer service. Additionally, HSM provides advanced software, service and professional solutions that help customers effectively manage data and assets. HSM products are sold worldwide through a network of distributor and reseller partners. To learn more about Honeywell Scanning & Mobility, please visit .
Main Responsibilities:
Manage or monitor HITS/HSM/Randstad service desk calls for all sites within area of responsibility, ensuring adherence to Honeywell procedures
Perform 1st level escalation support and resolve advanced customer problems using a variety of support methods
Ensure that the appropriate technical resources are engaged to resolve Severity 1 issues to minimize outage impact to the business and ensure Severity 2 tickets are correctly assigned and request escalation to Severity 1 as necessary.
Ensure adequate support is provided, through the standard model, for your assigned facility/function/region:
Telecommunications to include IPhone and Window Phone support, mobile phones, PABX, Local Area Network and Wide Area Network
Provide support to the business through coordination of resources for resolution of non-vendor managed systems and services issues.
Contribute to the planning, development, and management of IT infrastructure and applications for the Enterprise including server, telecommunications and desktop technology using HITS and the ISR process
Provide expertise in multiple technology environments and a solid understanding of the Enterprise''s architecture and business strategy to facilitate resolution or solution planning with IT Services and HITS organizations.
Have in-depth knowledge of enterprise policies and standards in order to coordinate operational support through the use and management of strategic partnerships.
Evaluates the overall customer demand for IT services and facilitate priority setting with the IT Services organization.
Monitor and provide assistance for IT processes to ensure compliance with architecture and security standards.
Honeywell is an equal opportunity employer.Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
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Qualifications
Basic Requirements:
3+ years of experience in varied architectures including Hardware, Windows server, Databases, and infrastructure services such as Desktops, Printers ,and other smart phones and PDAs
3+ years of experience or formal training in IT support, customer service, and other support center functions.
Preferred Requirements:
Bachelor's degree
5+ years of experience in system or network administration, or infrastructure delivery supporting business applications such as LDAP/Active Directory, Email, Servers, and self-service applications
Strong interpersonal and communication (oral and written) skills.
Ability to work effectively across all business functions and with internal and external IT infrastructure and applications teams
Effective customer relationship skills with effectiveness in decision making, problem solving, and influencing skills.
Job: Information Technology
Primary Location: USA-SC-Fort Mill
Education Level: None
Travel: No
Req ID: 00242662

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