Inside Sales and Service Representative

Company Name:
Continental Corporation
Process and mange customer orders via, fax, phone. e mail and EDI from order creation to customer invoicing. This
includes order entry, stock location, EDI management and delivery note creation. Process customer request for
return goods.
Handle inbound customer calls. Must meet stated department phone objectives.
Establish and maintain a working customer relationship. Provide daily feed back to customer, sales and supervisors
n order and inventory status, via reporting standards. Conduct customer visit when needed. Travel to customer
location may be required. Maintain customer database and current customer account information.
Conduct outbound solicitation to various dealers, associate dealers, mass merchandisers, buying groups and large
multiple retail location accounts. Must meet department objectives.
Ensure the best possible fill rate and timely shipments by reviewing inventory availability, offer alternative product
and warehouses, and maintain various customer tables.
Collaborate with logistics, marketing, warehouses, traffic, credit, commercial division, commercial buyline, sales,
field sales reps, accounts and peers to ensure that process and procedures are being utilized to achieve an
effective level of customer service.
Research claims to correct billing and shipping errors. Responsible for identifying root causes and resolve overall
problems so issues do not reoccur.
Maintain knowledge in product and policy.
Assist in other duties as required Bachelor''s degree required
Experience in Customer Service and Sales preferred.
French Speaking Expert preferred. Ready to drive with Continental? Take the first step and fill in the online application.
About Continental: With sales of EUR32.7 billion in 2012, Continental is among the leading automotive suppliers worldwide and currently has approximately 177,000 employees in 46 countries. The Tire division includes the Passenger and Light Truck, the Commercial Vehicle Tire and the Industrial Tire business units, as well as the Two-Wheel Tire activities. As one of the world's leading tire manufacturers with more than 38,000 employees, the division achieved cumulative sales of more than EUR7.2 billion in 2010. The Tire division currently has 22 production and development locations worldwide. The broad product range and continuous investments in R&D; make a major contribution to cost-effective and ecologically efficient mobility.
Auto req ID: 2141BR
Job Title: Inside Sales and Service Representative
Country: United States
Posting Location: Ft. Mill, SC

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