Patient Service Representative

Company Name:
Title: Patient Service Representative
Location: SC-Fort Mill
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The Patient Services Representative provides support with daily activities of a medical office including telephone coverage, appointment scheduling, patient registration, and patient referrals in the call center. This position answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by medical personnel. Schedules appointments and enters appointment date and time into computerized scheduler. Sets up files for reminder calls to all patients in the appointment reminder system. Greets and directs patients and visitors. Registers patients by verifying that patient''s record is up to date and accurate. Makes appropriate changes in computer system and on patient''s chart/record. Coordinates referrals for patients through insurance and other physician offices. Prepares all billings in computerized system for processing. Collects payment from patients and reconciles daily cash reports. On-Call, Pier Diem. Requires on-call availability.
High School, GED Required. One year of medical office experience to include multi-line telephone, data entry, and customer service responsibilities. Legible handwriting. Proficiency in keyboarding skills and experience with electronic scheduling systems preferred. Ability to prioritize and organize work area and maintain accuracy of work despite multi-faceted task directions and interruptions. Excellent interpersonal skills with the ability to interface with patients, physicians, and coworkers in a tactful, informed and customer service oriented manner. Strong written and verbal communication skills. Demonstrates a professional attitude and appearance. Strong EMR and EPM systems background, with NextGen experience preferred.

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