Billing Clerk

Company Name:
Billing Clerk
Location: Fort Mill, SC
Job Type: Temp to Perm
DatePosted: Thursday, July 24, 2014
Reference Number: S_252247
DescriptionFollowing standard operating procedures, this role prepares monthly billing adjustments, obtains
required approvals and enters adjustments into the billing system.
- Researches and resolves routine and non-routine billing questions and discrepancies. Following
standard operating procedures, determines the appropriate adjustment codes to process the
- Reviews invoices for completeness and accuracy. Follows up with customers or other division
staff/management to resolve identified discrepancies.
- May calculate and prepare manual billings for non-routine, complex billing arrangements.
- May gather and summarize supplemental billing information to accommodate customer billing
- Reviews various billing system reports to identify billing discrepancies. Makes corrections as
appropriate to ensure accurate billing following standard operating procedures.
- Posts cash receipts to customer accounts based on information from lock box reports and local cash
receipt listings. Performs basic and routine research to resolve differences or unidentified / misapplied
- Posts payments as appropriate into the billing system to clear open obligations, or prepares remittance
advices to accompany payments sent to the lock box or corporate office.
- May accept credit card payment from customers over the phone and process recurring payments.
- May complete customer set up in company billing system(s).
- May act as a resource for less experienced personnel within the division or other divisions. This
includes answering questions and providing training
Working hours: 40
- Directly related experience in which incumbents have worked with customers in a billing function in
a service based industry.
- A thorough knowledge and understanding of billing transactions and processes.
Have MS Excel skills at an intermediate level.
- Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a
timely and accurate manner.
- The ability to effectively interact and communicate with division managers as well as customers in a
professional manner.
- Must be able to demonstrate initiative to thoughtfully research and follow up on non-standard
situations to ensure compliance with company policies and procedures.
- Good math aptitude and the ability to work accurately with numbers are essential
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