Customer Care Supervisor
Description
As one of the nation's largest consumer finance organizations, OneMain serves more than 1 million customers with personal loans, automobile loans, and other credit-related products. Lending Made Personal reflects our commitment to putting customers first. For 90
years, we've made the OneMain promise of friendly, fast and affordable financing a reality for our customers.
Customer Care Supervisor, Credit Bureau Disputes
The Customer Care Supervisor, Credit Bureau Disputes is responsible for supervising a team, whose primary responsibility is to research and respond to credit reporting disputes. Key responsibilities include oversight of the unit's functions and performance. This includes, but is not limited to, daily productivity, task assignments, quality reviews, consistent and clear communication with team, and tracking and reporting to ensure that departmental and organizational goals are achieved.
Job
Responsibilities:
Effectively utilize teams' capabilities by providing leadership and coaching
Act independently with general supervision
Exercise discretion and good judgment in dealing with credit reporting disputes and personnel matters
Maintain a high-performance team; hire and develop talented team members
Clearly assign responsibilities and establish well-defined objectives/measurements
Motivates team to accomplish objectives
Comply, and ensure that all team members comply, with policy and procedures
Perform quality audits monthly for each team member; review results with each team member
Identify and implement process improvements
Develop, prepare and monitor statistical reports to ensure control of assigned areas of responsibility
#LI-BH1
Fort Mill, SC
Requirements
Qualifications:
Strong Customer Service Experience 3
years
Minimum of 1 year supervisory experience required
Must possess the desire to be a leader and abide by high quality standards
Effectively execute high priority, time sensitive tasks
Strong problem solving skills and the ability to work with minimal supervision
Make productive contributions in a team-focused environment
High School diploma/GED required
Associate's Degree preferred, but not required
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
As one of the nation's largest consumer finance organizations, OneMain serves more than 1 million customers with personal loans, automobile loans, and other credit-related products. Lending Made Personal reflects our commitment to putting customers first. For 90
years, we've made the OneMain promise of friendly, fast and affordable financing a reality for our customers.
Customer Care Supervisor, Credit Bureau Disputes
The Customer Care Supervisor, Credit Bureau Disputes is responsible for supervising a team, whose primary responsibility is to research and respond to credit reporting disputes. Key responsibilities include oversight of the unit's functions and performance. This includes, but is not limited to, daily productivity, task assignments, quality reviews, consistent and clear communication with team, and tracking and reporting to ensure that departmental and organizational goals are achieved.
Job
Responsibilities:
Effectively utilize teams' capabilities by providing leadership and coaching
Act independently with general supervision
Exercise discretion and good judgment in dealing with credit reporting disputes and personnel matters
Maintain a high-performance team; hire and develop talented team members
Clearly assign responsibilities and establish well-defined objectives/measurements
Motivates team to accomplish objectives
Comply, and ensure that all team members comply, with policy and procedures
Perform quality audits monthly for each team member; review results with each team member
Identify and implement process improvements
Develop, prepare and monitor statistical reports to ensure control of assigned areas of responsibility
#LI-BH1
Fort Mill, SC
Requirements
Qualifications:
Strong Customer Service Experience 3
years
Minimum of 1 year supervisory experience required
Must possess the desire to be a leader and abide by high quality standards
Effectively execute high priority, time sensitive tasks
Strong problem solving skills and the ability to work with minimal supervision
Make productive contributions in a team-focused environment
High School diploma/GED required
Associate's Degree preferred, but not required
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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